Quality & compliance

Our services are compliant with the fundamental standards of quality and safety and are regulated by the Care Quality Commission (CQC).


North East



Sheffield - Adults and Children



Registered number







Nominated individual

Lisa Cairns: Managing Director,North Region - Active Care Group



Lisa Cairns: Managing Director,North Region - Active Care Group



Registered manager

Andrew Patterson






CQC report

View report



  View report



Professional standards of practice

Our staff maintain their professional status by continuously meeting the requirements for registration with one of the following bodies:

We recognise the code of ethics and code of conduct for case managers as set out by the British Association of Brain Injury Case Managers (BABICM) and the Spinal Injuries Association (SIA) respectively.

Our occupational therapists work to the professional standards for occupational therapy practice set by the College of Occupational Therapists (COT).

All JSP staff and support workers are police checked via the Disclosure and Barring Service in order to ensure it is safe for them to work with children and vulnerable adults.

Quality of service

We offer an annual client review which is free of charge and enables us to ensure that we are meeting and hopefully exceeding our clients’ expectations of us. If however you wish to make a complaint about any aspect of our service you can read about how to do this here. We seek regular feedback from referrers and support staff on an annual basis to assist with monitoring the quality of our services.

If you would like to talk to us about any aspect of the quality of our work and the services we provide, please call Lucy Naven, quality & training manager on 0114 2290100

Should you need to make a complaint

If you have any concerns about any individuals or the service we are providing it is important that you let us know as soon as possible. Please contact your case manager to discuss your concerns. You can also speak to a senior case manager or the regional manager at your local office.

After initial contact with one of the above members of staff, if you still have concerns one of the following people will be able to help:

JSP director:

Sally Wilkinson, clinical director - Telephone: 0114 229 0100

Your complaint will be acknowledged by JSP within 2 working days and following investigation you will receive a response within 28 working days.

Your solicitor: If you have a solicitor involved in your case you should notify them of your concerns. They may be able to intervene on your behalf to try and resolve the issues you have.

Your deputy: If you have a deputy who acts on your behalf they may be appropriately placed to raise your concerns directly with JSP.

Your social worker: If you have a social worker they may be able to intervene on your behalf.  

Care Quality Commission: If you live in England and Wales you can also take your complaint to the CQC.
Address: Care Quality Commission, PO Box 1258, Newcastle, NE1 1MB
Telephone: 03000 616161

The Community Equipment Code of Practice Scheme CIC (CECOPS): If you have a complaint about our equipment & adaptations service, you can also take your complaint to CECOPS.
Address: Executive Director, CECOPS, 71 Church Street, Great Missenden, Buckinghamshire, HP16 0AZ
Telephone: 01494 863398
Email: info@cecops.org.uk - mark as ‘CONFIDENTIAL’