We’re all GOOD!

Posted on: 2nd December 2016

Incredibly we’ve had all our offices in England inspected by the CQC between June and November this year.

Following our North East office’s inspection and Good rating issued by the Care Quality Commission (CQC) in June 2016, our offices in Sheffield and Manchester have also now been inspected under the CQC’s new regime.

The CQC overhauled their inspection processes in 2014, introducing a new rating system with 4 categories: outstanding, good, requires improvement and inadequate.

We are extremely pleased to be able to say that the inspection process found each of our offices in England provides a Good service in all the areas inspected.

It’s particularly pleasing for us to hear what is said about us to CQC inspectors by clients, employees and families. JSP is an organisation built around people, which is why we’re so proud of these comments:

"I can talk better to my case manager than anyone."
"It's a great team here, everyone's really supportive and [the registered manager's] door is always open. I can get help whenever I need it."
"I couldn't be without them, they are a lifeline."
"I'm very happy with everything, my case manager lightens my workload."
"They always ask [name of person] before anything happens. They always ask what he wants. It's his choice. Always."
"The support I've had has been like a ladder out of the darkness. I never thought I could learn a new skill after my injury, but with their support I have."
"Their support is excellent. It has made me feel totally different; there is no weight on my shoulders now."
“They make our life easier. We don’t worry about how things are done or if they will be done.”
“I can’t think of a better company to work for. It is brilliant.”
“Managers seem well organised, informed, friendly and effective in overseeing the care packages of clients.”

Suffice to say that we are very happy with the inspection outcomes and reports, which can be viewed by following the links below:

Northern House - adult case management, Sheffield

South West Centre - children and young people, Sheffield

Manchester

North East